Our pleasure is to welcome you...
Hotel near the SHAPE at Casteau (Soignies)
Our commitment: a mission guided by essential values!
In an ever-changing world, we believe that our role as a hotel goes far beyond simply offering a place to stay.
That’s why our mission is to create unforgettable experiences for our guests, while respecting our environment and actively contributing to the well-being of our community.
We are passionately and responsibly committed to three core values: we care for our guests, we care for our environment and we care for our community.
These principles are not just words, but the pillars on which our vision is based. They define the way we welcome you, our impact on the planet, and our commitment to society. We have chosen these values because we believe that travel can be a positive force, for you, for nature, and for the people around us. By offering an exceptional service that combines comfort, sustainability and social responsibility, we aim to leave a positive mark, not only on our visitors, but also on the world around us.
Join us in making every stay a rewarding and respectful experience.
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Our core values
We really care!
The WeCareHotels group is a family-run group of 3 hotels in Belgium and France (nearly 250 rooms and aparthotels) with three core values:
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We Care for our GuestsWe put our customers at the heart of everything we do!
"We care for our guests": This value highlights the importance our company places on its guests and their satisfaction. We are committed to providing an exceptional experience for every customer, treating them with respect, listening carefully and responding to their needs. This translates into high service standards, extensive staff training to ensure excellent customer service and a proactive approach to anticipating and resolving customer issues. We aim to create lasting relationships with our customers by building loyalty through an unforgettable experience. To achieve this, we put our customers at the heart of everything we do! Our 3 establishments have a minimum score of 4/5 on Tripadvisor and all have been awarded the 'Travellers' choice by Tripadvisor' award, which means they are among the top 10% of hotels in the world!
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We Care for our EnvironmentWe strive to minimise our ecological footprint!
"We care for our environment": This value emphasises our company's commitment to sustainability and environmental protection. We strive to minimise our ecological footprint by adopting environmentally friendly business practices. This includes reducing waste, using renewable energy sources, promoting energy efficiency, managing natural resources responsibly and raising awareness of the importance of sustainability among our employees and customers. We aim to make a positive contribution to preserving the planet for future generations. All our establishments have been awarded the "Green Key" label.
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We Care for our CommunityWe aim to be an active and caring member of our community!
"We care for our community: This value highlights our company's commitment to social responsibility and making a positive contribution to the local community. We recognise the importance of giving back to the community in which we live and work. This is reflected in initiatives such as corporate volunteering programmes, donations to local charities, support for relevant community causes and partnering with local businesses to boost the local economy. We aim to be an active and caring member of our community, contributing to its well-being and development. We look after our employees so that they can provide value-added services to customers and the local community. We also support a number of charities, in kind and/or financially. For us, ethical entrepreneurship is a way of assuring our customers, staff, partners and communities that we are an ethical organisation, which does not exist simply to meet targets or make a profit. All our establishments have obtained their first year of UNITAR CSR certification.
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Book your room directly on our website and we'll guarantee you the best price.
FAQ
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How do I make a reservation?
The easiest AND the cheapest way is to book directly on our website, where you will benefit from the best prices. You can also contact the hotel by telephone on +32 (0)65 32 04 00 or by e-mail info@casteauresort.be In both cases, you will need a credit card.
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Will I receive confirmation of my booking?
As soon as your booking has been made, either on our website or by telephone, you will receive written confirmation.
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Is reception open 24 hours a day?
Our reception is open 24 hours a day. For security reasons, the automatic entrance doors are closed from 10pm to 7am. Just ring the bell and our night watchman will open the door for you!
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What time can I check into my room?
Your room will be available from 4pm. Early check-in is possible, subject to availability and a supplement of €25.
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What time do I have to leave my room?
We ask you to leave your room by 10 am. However, it is possible to request a late check-out until 2 pm. for a supplement of 25 euros, subject to availability.
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Is there a car park? Electric car charging points?
We indeed have a huge and free parking for cars and coaches. You can recharge your electric car on site
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Are children free?
If your child is under 12, he or she will sleep free of charge in the parents' room (max. 1 child per adult). What's more, breakfast is on us!
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What are the breakfast times?
We offer 3 types of breakfast for a fee: 1. Our continental buffet (over 80 products) is served every day from 6.30am to 10am in our breakfast room (11 am in the weekend). 2. You can choose to have breakfast in your room, served between 06:30 and midday. 3. Take-away breakfast is also available. All 3 breakfast options must be ordered from reception the day before. It is forbidden to prepare a picnic at the buffet, but we can provide a lunch packet, if booked the day before.
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Does the hotel have a bar?
Our bar is open every day from 11am to midnight. We offer a variety of beers on draught and in bottle, wine by the glass or bottle, and a wide range of soft drinks and spirits. You can also order snacks.
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Does the hotel have a restaurant?
The Hotel & Aparthotel Casteau Resort Mons Soignies does not have its own restaurant but there are several restaurants within walking distance. You will find a list on this site. If you prefer not to go out, we serve several small dishes in jars at the bar (snacking).
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Are pets allowed?
You may bring your pet into our establishment (15 euros per pet per night). However, it is forbidden to leave your pet alone in the room.
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Does the hotel have a gym? A sauna? A jacuzzi?
We have a fitness room, a sauna and a jacuzzi, all free of charge. For the jacuzzi, you need to book a time slot at reception.
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Do I have to pay for WIFI?
No, WIFI is available throughout the hotel and is totally free!
Gift vouchers
Give the gift of memories
Looking for an original gift idea? Look no further! Treat your loved ones to a moment of relaxation and indulgence at the Hotel & Aparthotel Casteau Resort Mons Soignies, thanks to our gift vouchers (value of your choice) valid on our various services.
